Refund policy

Returns, Refunds & Exchanges Policy

Last updated: 13 October 2026

At MiniTrendz, we want customers to receive the products they ordered in satisfactory condition. If something is wrong with your order, please contact us so we can help.

1. Return Request Window

You may request a return within 7 calendar days of delivery for eligible products.

To request a return, contact support.minitrendz@gmail.com or 9905780360 with your order number and the reason for the request.

Submitting a request does not automatically mean the return has been approved. We will review the circumstances and explain the next steps. This policy does not limit any rights available to consumers under applicable law.

2. Eligible Returns

Subject to applicable law, a product may qualify for a return if:

You received a damaged, defective, or incorrect item.
The product received materially differs from its description or confirmed order.
You request a return of an unused, unaltered product in its original condition and packaging within the return window, where the product is eligible for change-of-mind returns.

Products must not have been damaged through misuse, improper handling, unauthorized modification, or normal wear after delivery.

Certain products may not be suitable for change-of-mind returns because of hygiene, safety, personalization, or other legitimate restrictions. Any such restriction will be disclosed clearly on the relevant product page before purchase and will not override applicable consumer rights.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect:

Contact us as soon as reasonably possible after delivery.
Provide your order number and explain the issue.
Share clear photographs or a short video showing the issue, if available.
Keep the product and packaging until we provide further instructions.

We may ask reasonable questions or request additional evidence to assess the issue. We will not require unnecessary steps that unfairly prevent you from exercising your consumer rights.

Depending on the circumstances and applicable law, we may arrange a replacement, repair where appropriate, return, refund, or another suitable resolution.

4. Return Shipping Costs

MiniTrendz will cover reasonable return shipping costs for approved returns.

We will provide instructions for the return method. Please do not send a product to an address that has not been confirmed by our support team.

If a return is approved because of a damaged, defective, or incorrect product, we will explain how to return the item without imposing an unreasonable burden on you.

5. Product Condition and Packaging

For change-of-mind returns, where permitted, products should be unused, unwashed, unaltered, and returned with their original packaging and included accessories.

For damaged, defective, or incorrect products, contact us before attempting repairs or modifications. We will assess the issue fairly based on the available information.

Original packaging may help us process a return, but the absence of packaging will not automatically remove any rights that apply by law.

6. Refunds

Once a return is received or the issue is otherwise verified, we will review it and inform you of the outcome.

Approved refunds will generally be initiated within 5–10 business days after approval. The time it takes for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Prepaid orders: Refunds will generally be sent to the original payment method where supported.
Cash on Delivery orders: We will contact you to arrange an appropriate refund method and request only the details reasonably needed to process it.

We will never ask for your UPI PIN, card PIN, or banking password to issue a refund.

If a refund is delayed beyond the stated period, please contact us with your order number.

7. Exchanges and Replacements

Exchanges and replacements depend on product availability and the nature of the issue.

If the same product is unavailable, we will discuss an appropriate alternative resolution, including a refund where applicable. We will not substitute a different product without your agreement.

8. Order Cancellation

You may request cancellation before your order is dispatched. Please refer to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible. In that case, contact support so we can explain the available options under this policy and applicable law.